Refund Policy — Illuminator InternHub

This policy explains eligibility, process, timelines, and exceptions for refunds of paid program fees charged by Illuminator InternHub.

• Program canceled by Illuminator InternHub.
• Duplicate payment made in error.
• Technical issues verified to materially prevent program access.
• Request submitted within 7 calendar days of payment (subject to verification).

• Voluntary withdrawal (except in exceptional documented circumstances).
• Termination due to breach of policies or misconduct.
• Completion of more than 25% of the program (partial refunds considered case-by-case).
• Requests made after the 7‑day window without substantiating evidence of exceptional circumstances.

Provide the following when requesting a refund:

• Original payment receipt or transaction ID.
• Student ID or enrollment confirmation.
• Detailed reason for refund with supporting documents (if applicable).
• Bank details for refunds when not returning to the original payment method.

1. Submit Request: Email admin@illuminatorglobal.site with transaction details and documentation within 7 days where applicable.
2. Review: We review eligibility and documentation (2–3 business days).
3. Decision & Processing: Approved refunds are processed to the original payment method within 5–7 business days; international processing may take longer.

Processing fees charged by payment gateways or banks may be deducted. All amounts are denominated in INR unless otherwise specified. Currency conversion and international banking charges are the responsibility of the participant.

Partial refunds may be issued for partial completion of program modules; prorated amounts are determined based on services delivered. We may offer program credit in lieu of monetary refunds at our discretion.

If you disagree with a refund decision, escalate to admin@illuminatorglobal.site. Final recourse is subject to the dispute resolution rules in our Terms of Service.